This is basically to ensure that we have a full audit trail of customer related matters, as well as to keep costs down as a small trader for both our customers and ourselves.
Generally all consultation is carried out online (or via telephone in development phase in certain cases only) particularly if you are based outside Birmingham/West Midlands) except in some cases where disability or sight impairments dictate otherwise, or as part of a formal tender process.
Our telephone number (0843 289 8535) has an answering service which relays voice messages to the administration team. Telephone responses will normally be from our Director of Services, Tippa Naphtali.
We will normally respond to voice messages within 24-48 hours.
Enquiries can also be submitted via email (firstname.lastname@example.org) or by using the ticketing system available on this portal.